Abstract
As part of a test validation study at a major U.S.-based airline, the authors tested the effects of providing an "at work" frame-of-reference on the validity of the NEO Five-Factor Inventory among a sample of customer service supervisors (N = 206). Frame-of-reference moderated the validity of the Extraversion and Openness to Experience subscales after controlling for cognitive ability. In addition, the frame-of-reference personality test showed incremental validity over cognitive ability (ΔR2 = .16), but the standard personality test did not (ΔR2 = .05). The authors' discussion focuses on implications for personality theory and research and on implications for increasing the validity of personality tests in organizational settings.
Original language | English |
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Pages (from-to) | 545-551 |
Number of pages | 7 |
Journal | Journal of Applied Psychology |
Volume | 88 |
Issue number | 3 |
DOIs | |
Publication status | Published - Jun 2003 |
Externally published | Yes |