TY - GEN
T1 - A New Model for Quality 4.0
AU - Humphries, Jacqueline
AU - Ryan, Alan
AU - Van de Ven, Pepijn
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - Traditionally, efforts to ensure quality were grounded in a rigorous industrial engineering approach. However, there has been a dramatic shift on how manufacturing is carried out, due to the disruption inherent in Industry 4.0. The traditional methods of managing quality are not flexible enough to cope with the pace of change in modern manufacturing and the Factories of the Future. Discourse around modern quality management primarily focuses on the new digital tools available under Industry 4.0. Digital tools, in of themselves, will not address the complexity of the quality management problem. A new model for Quality 4.0 is required. In this research, a literature review was completed to investigate how quality is being managed in the era of Industry 4.0. A new model for Quality 4.0 is proposed based on the findings. The model has at its foundation three pillars of Process, Human, and Technology. The model integrates these pillars within the traditional rigorous industrial engineering approach and systems for quality management, which include Quality Management Systems, Total Quality Management, and Measurement and Analysis. The impact of this research is a generalizable model for real-world quality systems fit for the future. The model highlights the digitalization skills and quality structures required for a flexible data-driven modern Quality 4.0 system.
AB - Traditionally, efforts to ensure quality were grounded in a rigorous industrial engineering approach. However, there has been a dramatic shift on how manufacturing is carried out, due to the disruption inherent in Industry 4.0. The traditional methods of managing quality are not flexible enough to cope with the pace of change in modern manufacturing and the Factories of the Future. Discourse around modern quality management primarily focuses on the new digital tools available under Industry 4.0. Digital tools, in of themselves, will not address the complexity of the quality management problem. A new model for Quality 4.0 is required. In this research, a literature review was completed to investigate how quality is being managed in the era of Industry 4.0. A new model for Quality 4.0 is proposed based on the findings. The model has at its foundation three pillars of Process, Human, and Technology. The model integrates these pillars within the traditional rigorous industrial engineering approach and systems for quality management, which include Quality Management Systems, Total Quality Management, and Measurement and Analysis. The impact of this research is a generalizable model for real-world quality systems fit for the future. The model highlights the digitalization skills and quality structures required for a flexible data-driven modern Quality 4.0 system.
KW - Error
KW - Industry 4.0
KW - Manufacturing
KW - Quality
KW - Quality 4.0
UR - http://www.scopus.com/inward/record.url?scp=85195836852&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-52723-4_15
DO - 10.1007/978-3-031-52723-4_15
M3 - Conference contribution
AN - SCOPUS:85195836852
SN - 9783031527227
T3 - Springer Proceedings in Business and Economics
SP - 185
EP - 198
BT - Driving Quality Management and Sustainability in VUCA Environments - 4th International Conference on Quality Innovation and Sustainability ICQIS
A2 - Reis, João
A2 - Pinho, Tiago
A2 - Barbosa, Vítor
A2 - Barreto, Luís
A2 - Moreira, Sandrina B.
A2 - Pardal, Pedro
A2 - Nabais, João
A2 - Mata, Carlos
A2 - Mendes, Ana
PB - Springer Nature
T2 - 4th International Conference on Quality Innovation and Sustainability, ICQIS 2023
Y2 - 22 May 2023 through 23 May 2023
ER -