Accountability and effectiveness of NGOs: Adapting business tools successfully

Eoghan Walsh, Helena Lenihan

Research output: Contribution to journalArticlepeer-review

Abstract

The central argument of this article is that many of the tools developed to strengthen for-profit businesses can be applied to NGOs to make them more effective and accountable. The authors address a gap in the development literature by defining and describing how business tools can be effectively transferred to NGOs. They examine the implementation of ISO 9000 Quality Standard by one NGO, the Cambodia Trust. The experiences of the Cambodia Trust demonstrate that business tools have a place in NGO management. The article also questions the extent to which the Cambodian experience can be seen as best practice for NGOs.

Original languageEnglish
Pages (from-to)412-424
Number of pages13
JournalDevelopment in Practice
Volume16
Issue number5
DOIs
Publication statusPublished - Aug 2006

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