@inproceedings{f20ce08cc5824501a3fb1661dd5f5063,
title = "Design for Lean Six Sigma Application in a Family Run Multi-generational Micro Enterprise – A Case Study",
abstract = "Existing research emphasises limited success rates for Lean implementation in Small and Medium Sized Organisations. The objective of this research was to test and validate the applicability of Design for Lean Six Sigma methodology in a case study within a micro enterprise. The DFLSS model of Define-Measure-Explore-Develop and Implement was utilised to redesign a new order entry process within the case study organisation. The results confirmed that utilising Define for Lean Six Sigma and the voice of the customer enabled a new order entry design that improved productivity, reduced nonvalue add steps and reduced order turnaround times while increasing revenue. The study demonstrates the applicability of Lean to smaller organisations and the effective application of the Define for Lean Six Sigma methodology.",
keywords = "Critical success factors, Design for lean six sigma, DMEDI, Lean implementation, ME, Micro enterprises",
author = "John O{\textquoteright}Shanahan and Olivia McDermott and John Noonan",
note = "Publisher Copyright: {\textcopyright} 2023, IFIP International Federation for Information Processing.; 8th IFIP WG 5.7 European Lean Educator Conference, ELEC 2022 ; Conference date: 22-11-2022 Through 24-11-2022",
year = "2023",
doi = "10.1007/978-3-031-25741-4_27",
language = "English",
isbn = "9783031257407",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer Science and Business Media Deutschland GmbH",
pages = "318--328",
editor = "Olivia McDermott and Aidan Toner and Angelo Rosa and S{\'a}, {Jos{\'e} Carlos}",
booktitle = "Lean, Green and Sustainability - 8th IFIP WG 5.7 European Lean Educator Conference, ELEC 2022, Proceedings",
}