Establishing stakeholder priorities for advancing the role of the intermediary in the justice system: Findings from a consensus study

Abstract

At the forefront of efforts to enhance effective communication between vulnerable persons and stakeholders within the legal system has been the introduction of the intermediary. Embedding the role of the intermediary has presented complex challenges across jurisdictions. We report on phase one of a study involving a purposive sample (n=60) of diverse stakeholders in which priorities for policy, research and practice were generated using a modified nominal group technique. We identified six priority areas: (i) formalising the role; (ii) building awareness and understanding; (iii) establishing mechanisms of professional development and support; (iv) undertaking service evaluation and research; (v) supporting cross-sectoral working; and (vi) ensuring equality of access to intermediaries. In the next phase of the study, priorities of individuals who have experience of using intermediary accommodations will be identified. Findings from both studies will be integrated to provide robust recommendations for policy makers to further advance the role of the intermediary in the justice system.