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Exploring e-service quality: A study of Irish online banking
Mary Loonam
,
Deirdre O'Loughlin
Centre for Irish-German Studies
Department of Management & Marketing
Dublin City University
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Computer Science
e-Services
100%
Online Banking
100%
Electronic Banking
100%
Service Provision
12%
Sampling Technique
12%
Quality Attribute
12%
Information Quality
12%
Quality Dimension
12%
Demographic Characteristic
12%
Service Process
12%
Related Knowledge
12%
Online Context
12%
Process Quality
12%
Social Sciences
Electronic Banking
100%
Financial Services
25%
Self-Service
25%
Qualitative Research
12%
Service Sector
12%
Design Methodology
12%