Abstract
Artificial intelligence (AI) promises efficiency and equity in health care. However, adoption remains fragmented due to weak foundations of trust. This Viewpoint highlights the gap between intrinsic trust, based on interpretability, and extrinsic trust, based on functional validation. We propose a contractual framework between AI systems and users defined by 3 promises: reliability, scope and equity, and shift and uncertainty. Illustrated through a vignette, we show how health systems can operationalize these promises through structured evidence and governance, translating trustworthy AI into accountable clinical deployment.
| Original language | English |
|---|---|
| Article number | e83903 |
| Journal | Journal of Medical Internet Research |
| Volume | 28 |
| DOIs | |
| Publication status | Published - 2026 |
Keywords
- AI
- artificial intelligence
- decision support system
- explainable AI
- explainable artificial intelligence
- intrinsic trust
- machine learning
- mental health
- ML
- trust
- XAI
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