TY - JOUR
T1 - Factors Associated with Providers’ Work Engagement and Burnout in Homeless Services
T2 - A Cross-national Study
AU - HOME_EU Consortium Study Group
AU - Lenzi, Michela
AU - Santinello, Massimo
AU - Gaboardi, Marta
AU - Disperati, Francesca
AU - Vieno, Alessio
AU - Calcagnì, Antonio
AU - Greenwood, Ronni Michelle
AU - Rogowska, Aleksandra M.
AU - Wolf, Judith R.
AU - Loubière, Sandrine
AU - Beijer, Ulla
AU - Bernad, Roberto
AU - Vargas-Moniz, Maria J.
AU - Ornelas, José
AU - Spinnewijn, Freek
AU - Shinn, Marybeth
N1 - Publisher Copyright:
© 2020 Society for Community Research and Action
PY - 2021/3
Y1 - 2021/3
N2 - The complexity of homeless service users’ characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers’ well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers’ work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study “Homelessness as Unfairness (HOME_EU).” Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers’ work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users’ capabilities and all the aspects of providers’ well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers’ well-being and high-quality care.
AB - The complexity of homeless service users’ characteristics and the contextual challenges faced by services can make the experience of working with people in homelessness stressful and can put providers’ well-being at risk. In the current study, we investigated the association between service characteristics (i.e., the availability of training and supervision and the capability-fostering approach) and social service providers’ work engagement and burnout. The study involved 497 social service providers working in homeless services in eight different European countries (62% women; mean age = 40.73, SD = 10.45) and was part of the Horizon 2020 European study “Homelessness as Unfairness (HOME_EU).” Using hierarchical linear modeling (HLM), findings showed that the availability of training and supervision were positively associated with providers’ work engagement and negatively associated with burnout. However, results varied based on the perceived usefulness of the training and supervision provided within the service and the specific outcome considered. The most consistent finding was the association between the degree to which a service promotes users’ capabilities and all the aspects of providers’ well-being analyzed. Results are discussed in relation to their implications for how configuration of homeless services can promote social service providers’ well-being and high-quality care.
KW - Burnout
KW - Capabilities
KW - Homelessness
KW - Service
KW - Supervision
KW - Training
UR - http://www.scopus.com/inward/record.url?scp=85103228016&partnerID=8YFLogxK
U2 - 10.1002/ajcp.12470
DO - 10.1002/ajcp.12470
M3 - Article
C2 - 33137234
AN - SCOPUS:85103228016
SN - 0091-0562
VL - 67
SP - 220
EP - 236
JO - American Journal of Community Psychology
JF - American Journal of Community Psychology
IS - 1-2
ER -