Abstract
This article deals with interviewing reluctant respondents. The analysis is used to construct a process-oriented model of respondent rapport and empathy. By assessing respondent rapport in a reflective way, the article contributes to the sociology of knowledge generation and the construction of respondent reality of complex social phenomena. Using the authors' reflective experiences of a particular interview episode, the stages of rapport building in the researcher-respondent relationship are assessed, providing guidance and lessons for future researchers. The limitations of the approach are considered and suggestions for future research are made.
Original language | English |
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Pages (from-to) | 562-581 |
Number of pages | 20 |
Journal | Organizational Research Methods |
Volume | 13 |
Issue number | 3 |
DOIs | |
Publication status | Published - Jul 2010 |
Externally published | Yes |
Keywords
- industrial relations
- narrative analysis
- qualitative interviews
- respondent rapport
- respondent reluctance