Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment

Given the competitiveness of twenty-first-century airport landscape, catalyzed by airports’ evolution toward multi-service, and market-driven firms, a thorough investigation into employees’ creativity and its antecedents at the airport environment is warranted. Adopting the two-dimensional job demand stressors–outcome relationships framework and the cognitive-relational theory of stress, the current study interrogated the challenge (i.e. workload and time pressure)/ hindrance (i.e. role conflict and role ambiguity) stressors–creativity curvilinear relationships, and the buffering effects of within-person resources–dispositional mindfulness, and core self-evaluation. Using multi-sourced, cross-sectional data from employees in three airports in Ghana, the research findings showed creativity to have a U-shaped relationship with role ambiguity and role conflict, but with time pressure the relationship was an inverted U-shape. Employees’ workload showed a near-linear relationship with creativity, flattening at high levels of workload. Core self-evaluation displayed itself as an effective buffering component on role ambiguity–and time pressure–creativity relations but not role conflict and workload. Dispositional mindfulness interacted with role ambiguity, role conflict and time pressure–creativity relations, but not workload. To optimize employees’ creative performance, the study findings make a strong case for attending to individual-level factors necessary for stressors management. Further implications and recommendations are discussed.