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Knowledge asymmetries and service management: Three case studies
John N. Walsh
, Jamie O'Brien
University of Limerick
St. Norbert College
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Computer Science
Case Study
100%
Service Management
100%
Information Systems
100%
Service Interaction
75%
Multinationals
50%
Service Provider
50%
Service Delivery
25%
Varying Degree
25%
Modularization
25%
Tacit Knowledge
25%
Service Element
25%
Classification
25%
Social Sciences
Services Management
100%
Information Systems
100%
Service Provider
50%
Multinational Firm
50%
Modularization
25%
Support Services
25%
Coproduction
25%
Health Care Delivery
25%
Classification
25%
Economics, Econometrics and Finance
Multinational Firm
100%
Knowledge-Intensive Industry
100%
Service Delivery
50%
Nursing and Health Professions
Client
100%
Information Systems
80%
Health Care Delivery
20%
Classification
20%
Individualization
20%