Managing Ambidexterity in a Knowledge Management Strategy for an International Non-Governmental Organisation

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The survival of non-government organisations (NGOs) requires that they develop strategies designed for nonprofits (Laurett & Ferreira, 2018) given the unique environment in which they operate (Akingbola, 2007; Courtney, 2002) while encapsulating sectoral diversity (Eagleton-Pierce, 2020). Extant research has focused on what NGOs do as opposed to how they perform activities (Lewis, 2014) with the latter offering researchers additional insights on the theoretical frameworks used in practice (Lindenberg, 2001). How organizations strategically respond to their environment can be examined using Miles & Snows (1978) adaptive cycle as an organizing framework. This research examines, over a two-and-a-half-year period ‘how’ an international non-governmental INGO developed a knowledge management strategy to align its internal operations with its external environment. This research identifies ‘how’ the adaptive cycle can support and understanding of how knowledge management strategy is developed in practice in INGOs.

Original languageEnglish
Title of host publicationProceedings of the 24th European Conference on Knowledge Management, ECKM 2023
EditorsFlorinda Matos, Alvaro Rosa
PublisherAcademic Conferences and Publishing International Limited
Pages1732-1735
Number of pages4
ISBN (Electronic)9781914587795
Publication statusPublished - 2023
Externally publishedYes
Event24th European Conference on Knowledge Management, ECKM 2023 - Lisbon, Portugal
Duration: 7 Sep 20238 Sep 2023

Publication series

NameProceedings of the European Conference on Knowledge Management, ECKM
Volume2
ISSN (Print)2048-8963
ISSN (Electronic)2048-8971

Conference

Conference24th European Conference on Knowledge Management, ECKM 2023
Country/TerritoryPortugal
CityLisbon
Period7/09/238/09/23

Keywords

  • Knowledge management strategy
  • Non-Governmental organisations
  • Organisational ambidexterity
  • Strategy development

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