Maximising nurse-patient communication in the emergency department

Dympna Tuohy, Evan Wallace

Research output: Contribution to journalArticlepeer-review

Abstract

Effective communication in the emergency department (ED) is vital for ensuring safe patient care and supporting optimal patient outcomes and satisfaction. However, such settings are often noisy, fast paced and unpredictable, which can make nurse-patient communication challenging. Effective communication requires the appropriate knowledge and skills underpinned by clarity, mutual understanding, respect and empathy. However, maximising nurse-patient communication requires various practical and strategic measures, ranging from addressing the environmental challenges of the ED and meeting patients’ individual communication needs, to implementing quality control measures and supporting mentorship, reflection and education in practice. This article offers an overview of some of the practical and strategic measures nurses of all levels and experience can apply to maximise nurse-patient communication in the ED.

Original languageEnglish
Pages (from-to)15-18
Number of pages4
JournalEmergency Nurse
Volume32
Issue number2
DOIs
Publication statusPublished - Mar 2024

Keywords

  • communication
  • emergency care
  • interpersonal skills
  • nurse-patient relations
  • patient safety
  • patients
  • professional
  • professional issues

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