Microsystems of Recovery in Homeless Services: The Influence of Service Provider Values on Service Users’ Recovery Experiences

There is still much to learn about how aspects of the ecology of homelessness shape homeless adults’ recovery experiences. In the present mixed-methods study, the relationship of service providers’ work-related values to their service users’ recovery experiences in the microsystem of homelessness were examined. Service providers completed semi-structured qualitative interviews about their service users, daily work activities, and work-related goals. At three time points, their service users completed quantitative measures of choice, mastery, and recovery in four life domains: physical health, psychiatric symptoms, substance use, and community integration. Service providers’ interview transcripts were coded for three indicators of values: assumptions, actions, and end-states. Summative Content Analysis was used to transform qualitative codes into numeric data so they could be used to predict service users’ recovery. In a series of growth curve models, the extent to which service providers’ end-state values, as an indicator of consumer-led values, was shown to indirectly predict service users’ recovery experiences, through their perceived choice and mastery. Findings confirm that providers’ values are an important influence on service users’ recovery. Results are discussed in terms of their implications for recovery-oriented theory and practice.