TY - JOUR
T1 - Q-MOPP
T2 - Qualitative evaluation of maintenance organizations, processes and products
AU - Briand, Lionel
AU - Kim, Yong M.I.
AU - Melo, Walcélio
AU - Seaman, Carolyn
AU - Basili, Victor R.
PY - 1998
Y1 - 1998
N2 - In this paper, we propose a qualitative, inductive method for characterizing and evaluating software maintenance processes, thereby identifying their specific problems and needs. This method encompasses a set of procedures which attempt to determine causal links between maintenance problems and flaws in the maintenance organization and process. This allows for a set of concrete steps to be taken for maintenance quality and productivity improvement, based on a tangible understanding of the relevant maintenance issues in a particular maintenance environment. Moreover, this understanding provides a solid basis on which to define relevant software maintenance models and measures. A case study of the application of this method, called Q-MOPP, is presented to further illustrate its feasibility and benefits.
AB - In this paper, we propose a qualitative, inductive method for characterizing and evaluating software maintenance processes, thereby identifying their specific problems and needs. This method encompasses a set of procedures which attempt to determine causal links between maintenance problems and flaws in the maintenance organization and process. This allows for a set of concrete steps to be taken for maintenance quality and productivity improvement, based on a tangible understanding of the relevant maintenance issues in a particular maintenance environment. Moreover, this understanding provides a solid basis on which to define relevant software maintenance models and measures. A case study of the application of this method, called Q-MOPP, is presented to further illustrate its feasibility and benefits.
KW - Actor-dependency modelling
KW - Defect causality
KW - Maintenance management
KW - Maintenance processes
KW - Process modelling
KW - Product modelling
UR - http://www.scopus.com/inward/record.url?scp=0032114903&partnerID=8YFLogxK
U2 - 10.1002/(sici)1096-908x(199807/08)10:4<249::aid-smr172>3.0.co;2-7
DO - 10.1002/(sici)1096-908x(199807/08)10:4<249::aid-smr172>3.0.co;2-7
M3 - Article
AN - SCOPUS:0032114903
SN - 1532-060X
VL - 10
SP - 249
EP - 278
JO - Journal of Software Maintenance and Evolution
JF - Journal of Software Maintenance and Evolution
IS - 4
ER -