Q-MOPP: Qualitative evaluation of maintenance organizations, processes and products

Lionel Briand, Yong M.I. Kim, Walcélio Melo, Carolyn Seaman, Victor R. Basili

Research output: Contribution to journalArticlepeer-review

Abstract

In this paper, we propose a qualitative, inductive method for characterizing and evaluating software maintenance processes, thereby identifying their specific problems and needs. This method encompasses a set of procedures which attempt to determine causal links between maintenance problems and flaws in the maintenance organization and process. This allows for a set of concrete steps to be taken for maintenance quality and productivity improvement, based on a tangible understanding of the relevant maintenance issues in a particular maintenance environment. Moreover, this understanding provides a solid basis on which to define relevant software maintenance models and measures. A case study of the application of this method, called Q-MOPP, is presented to further illustrate its feasibility and benefits.

Original languageEnglish
Pages (from-to)249-278
Number of pages30
JournalJournal of Software Maintenance and Evolution
Volume10
Issue number4
DOIs
Publication statusPublished - 1998
Externally publishedYes

Keywords

  • Actor-dependency modelling
  • Defect causality
  • Maintenance management
  • Maintenance processes
  • Process modelling
  • Product modelling

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