TY - GEN
T1 - Report of the Working Group to Identify Future Challenges Faced by the Implementation of Resource Management in Remote and Distributed Teams
AU - Harris, Don
AU - Chan, Wesley Tsz Kin
AU - Chatzi, Anna
AU - Griebel, Hannes
AU - Li, Wen Chin
AU - Lu, Ting Ting
AU - McCarthy, Pete
AU - Nakanishi, Miwa
AU - Plioutsias, Tassos
AU - Ziakkas, Dimitrios
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.
PY - 2024
Y1 - 2024
N2 - Crew Resource Management (CRM) was introduced on the commercial aircraft flight deck to promote pilots acting in a well-coordinated manner. This was a result of several accidents where aircraft with no, or minor technical faults, crashed from a failure to utilize effectively the human resources available on the flight deck. CRM draws upon the disciplines of management science, organizational and social psychology. It originated in civil aviation, but its practices have now been adopted in other high-risk, high-performance industries where staff work in coordinated teams, e.g. Air Traffic Control, surgery, nuclear power operations and shipping. CRM is now facing new challenges to promote effective, coordinated teamwork. Teams are often now distributed across many locations but are still required to coordinate their activities in real time. CRM now must evolve to support the actions of remote and distributed teams. At the 2023 HCI International Conference in Copenhagen, a working group formed from subject matter experts to identify application areas and describe the key challenges faced in promoting CRM for remoted and distributed teams both during normal and non-normal operations. This paper describes the workings and initial findings of this working group. The results show that process areas, such as such as promoting Team Situation Awareness, workload management, coordination, and monitoring of the cognitive and affective states of others are more important for developing remote and distributed team CRM than are addressing the limitations imposed by the underpinning technology.
AB - Crew Resource Management (CRM) was introduced on the commercial aircraft flight deck to promote pilots acting in a well-coordinated manner. This was a result of several accidents where aircraft with no, or minor technical faults, crashed from a failure to utilize effectively the human resources available on the flight deck. CRM draws upon the disciplines of management science, organizational and social psychology. It originated in civil aviation, but its practices have now been adopted in other high-risk, high-performance industries where staff work in coordinated teams, e.g. Air Traffic Control, surgery, nuclear power operations and shipping. CRM is now facing new challenges to promote effective, coordinated teamwork. Teams are often now distributed across many locations but are still required to coordinate their activities in real time. CRM now must evolve to support the actions of remote and distributed teams. At the 2023 HCI International Conference in Copenhagen, a working group formed from subject matter experts to identify application areas and describe the key challenges faced in promoting CRM for remoted and distributed teams both during normal and non-normal operations. This paper describes the workings and initial findings of this working group. The results show that process areas, such as such as promoting Team Situation Awareness, workload management, coordination, and monitoring of the cognitive and affective states of others are more important for developing remote and distributed team CRM than are addressing the limitations imposed by the underpinning technology.
KW - Crew Resource Management
KW - Distributed Teams
KW - Remote Teams
UR - http://www.scopus.com/inward/record.url?scp=85195846177&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-60728-8_15
DO - 10.1007/978-3-031-60728-8_15
M3 - Conference contribution
AN - SCOPUS:85195846177
SN - 9783031607271
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 190
EP - 200
BT - Engineering Psychology and Cognitive Ergonomics - 21st International Conference, EPCE 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Proceedings
A2 - Harris, Don
A2 - Li, Wen-Chin
PB - Springer Science and Business Media Deutschland GmbH
T2 - 21st International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2024, held as part of the 26th HCI International Conference, HCII 2024
Y2 - 29 June 2024 through 4 July 2024
ER -