Service science: Introducing service networks performance analytics

Noel Carroll, Ita Richardson, Eoin Whelan

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Although services are delivered across dispersed complex service eco-systems, monitoring performance becomes a difficult task. This paper explores a number of areas to support the development of service performance analytics within the discipline of service science. The paper provides a comprehensive account for the need to introduce modelling techniques to address the significant research void and explains how actor network theory (ANT) can be introduced as one of the core theories to examine service operations and performance. ANT sets out to develop an understanding on both how and why networks exist and to understand processes co-creation between human and non-human actors. By examining performance, this paper draws our attention towards the need to formulate methods to examine service network key performance indicators and the need to model service interaction, structure, and behaviour which impact on performance and consequently on service evolution.

Original languageEnglish
Title of host publicationCLOSER 2011 - Proceedings of the 1st International Conference on Cloud Computing and Services Science
Pages253-259
Number of pages7
Publication statusPublished - 2011
Event1st International Conference on Cloud Computing and Services Science, CLOSER 2011 - Noordwijkerhout, Netherlands
Duration: 7 May 20119 May 2011

Publication series

NameCLOSER 2011 - Proceedings of the 1st International Conference on Cloud Computing and Services Science

Conference

Conference1st International Conference on Cloud Computing and Services Science, CLOSER 2011
Country/TerritoryNetherlands
CityNoordwijkerhout
Period7/05/119/05/11

Keywords

  • Actor network theory
  • Performance analytics
  • Service network
  • Service science

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