TY - JOUR
T1 - Software development project success and failure from the supplier's perspective
T2 - A systematic literature review
AU - Savolainen, Paula
AU - Ahonen, Jarmo J.
AU - Richardson, Ita
PY - 2012/5
Y1 - 2012/5
N2 - In this paper, we consider software development project success and failure from the supplier's perspective. First we clarified concepts in order to be able to exclude review articles on in-house projects, continuous services, the customer's perspective, and software product development, with the aim of providing valid results for supplier firms. We divided success criteria into project success and project management (PM) success, and, in seven articles, identified three success criteria from the supplier's perspective: customer satisfaction, short-term business benefits, and long-term business benefits. In contrast, no definition of software development project failure was found. Articles were found in seven different journals, showing that knowledge on software development project success from the supplier's perspective is fragmented. This impedes the growth of knowledge on this topic.
AB - In this paper, we consider software development project success and failure from the supplier's perspective. First we clarified concepts in order to be able to exclude review articles on in-house projects, continuous services, the customer's perspective, and software product development, with the aim of providing valid results for supplier firms. We divided success criteria into project success and project management (PM) success, and, in seven articles, identified three success criteria from the supplier's perspective: customer satisfaction, short-term business benefits, and long-term business benefits. In contrast, no definition of software development project failure was found. Articles were found in seven different journals, showing that knowledge on software development project success from the supplier's perspective is fragmented. This impedes the growth of knowledge on this topic.
KW - Customer
KW - Literature review
KW - Outsourcing
KW - Project failure
KW - Project management
KW - Project success
KW - Software development project
KW - Supplier
UR - http://www.scopus.com/inward/record.url?scp=84859215562&partnerID=8YFLogxK
U2 - 10.1016/j.ijproman.2011.07.002
DO - 10.1016/j.ijproman.2011.07.002
M3 - Article
AN - SCOPUS:84859215562
SN - 0263-7863
VL - 30
SP - 458
EP - 469
JO - International Journal of Project Management
JF - International Journal of Project Management
IS - 4
ER -