Software development project success and failure from the supplier's perspective: A systematic literature review

Paula Savolainen, Jarmo J. Ahonen, Ita Richardson

Research output: Contribution to journalArticlepeer-review

Abstract

In this paper, we consider software development project success and failure from the supplier's perspective. First we clarified concepts in order to be able to exclude review articles on in-house projects, continuous services, the customer's perspective, and software product development, with the aim of providing valid results for supplier firms. We divided success criteria into project success and project management (PM) success, and, in seven articles, identified three success criteria from the supplier's perspective: customer satisfaction, short-term business benefits, and long-term business benefits. In contrast, no definition of software development project failure was found. Articles were found in seven different journals, showing that knowledge on software development project success from the supplier's perspective is fragmented. This impedes the growth of knowledge on this topic.

Original languageEnglish
Pages (from-to)458-469
Number of pages12
JournalInternational Journal of Project Management
Volume30
Issue number4
DOIs
Publication statusPublished - May 2012

Keywords

  • Customer
  • Literature review
  • Outsourcing
  • Project failure
  • Project management
  • Project success
  • Software development project
  • Supplier

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