THE COMPOSITION AND CLASSIFICATION OF INTERPERSONAL CONFLICT IN IRISH CONSTRUCTION SMALL AND MEDIUM-SIZED ENTERPRISES: A CASE STUDY

Although the adversarial environment in which the construction labour force operates is widely accepted, further analysis of the composition and types of conflict present, is absent. This paper aims to categorise the various types of interpersonal conflict (IPC) that manifest because of these relationships. This is carried out by completing a literature review, to identify the variety of categories of IPC. 20 Semi-structured interviews, based on these findings allow participants to detail their experiences with IPC. Interviews are conducted with employees of a singular Irish construction SME. Task and relationship conflict are the most prevalent forms of IPC found. The research highlights high levels of co-occurrence between conflict types due to interactions with external factors. The findings of this research supplement previous works which highlight the link between conflict types, conflict management strategies, and team outcomes. These findings will enable management to effectively categories the type of IPC present and subsequently implement the optimal conflict management strategy.