TY - JOUR
T1 - The introduction of innovative services in a state owned airline
T2 - A case study of an IT migration project
AU - Malagas, Konstantinos N.
AU - Kourousis, Kyriakos I.
AU - Baxter, Glenn
AU - Nikitakos, Nikitas
AU - Gritzalis, Stefanos
PY - 2013
Y1 - 2013
N2 - This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identified / determined, which provides significant insight into the key factors, deficiencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identification of the weak and strong points of similar change projects.
AB - This study critically examines the transition process followed by a state-owned airline in a major IT migration project (introduction of novel electronic services). The change management process proposed by Kotter (1995) is examined in relation to the different phases identified, based on an interview based qualitative research. Focusing on the project team leaders a set of results is identified / determined, which provides significant insight into the key factors, deficiencies and outcomes of the project, with reference to the characteristics of a state-owned company. Further elaboration of the proposed methodology is deemed to be applicable in the identification of the weak and strong points of similar change projects.
KW - Airlines
KW - Change management
KW - E-services
KW - E-ticket
KW - Organizational change
UR - http://www.scopus.com/inward/record.url?scp=84878182709&partnerID=8YFLogxK
U2 - 10.4067/s0718-27242013000200006
DO - 10.4067/s0718-27242013000200006
M3 - Article
AN - SCOPUS:84878182709
SN - 0718-2724
VL - 8
SP - 74
EP - 83
JO - Journal of Technology Management and Innovation
JF - Journal of Technology Management and Innovation
IS - 2
ER -